Lost & Found Items
In the hustle and bustle of daily life, it’s sometimes easy to lose track of personal belongings. When this happens on MARTA, we want to help you get your belongings back as quickly and easily as possible.
Please review the following information regarding lost items to help us assist you in this process.
Reporting Lost Items
Submitting an online through the Comments & Lost Item Form is the preferred way to document your lost item and staff will begin searching for it as soon as we receive your inquiry form. Please note that it can take up to five business days to reach the Lost and Found office.
If you prefer to visit the Lost and Found office to report your lost item in person, the office is located at 30 Alabama Street, Atlanta, Ga 30303, inside of the Five Points rail station next to the Reduced Fare office, on the Forsythe Street side of the station. The hours of operation are Monday through Friday from 8:30 AM – 5:00 PM, excluding holidays.
Feel free to call us if you have any questions about your lost item or the retrieval process. You can reach us at (404) 848-3208.
If you’re not an Atlanta resident and your lost item has been recovered by Lost and Found, we will work with you to confirm the plans for reconnecting you with your item.
A Few Things to Keep in Mind
Although the process for reporting and retrieving your
belongings is straight forward, there are a few things to keep in mind:
- You only need to report your lost item once. When
you report your lost item, please give as much detail as possible to help us
match your description to recovered items turned into Lost and Found.
- If we receive an item that matches the
description you’ve provided, we’ll we will contact you for additional
information and verification.
- Identified items must be claimed in person with
a valid photo ID. If you’re unable to retrieve your item personally, please contact
our office to discuss the requirement for a notarized letter authorizing
someone else to retrieve the item for you. This person will need to provide a photo
ID.
- Recovered items are stored in Lost and Found for
a 30-day time period, then donated to charitable organizations or properly
disposed of based on the type of item and its condition.